Privacy Policy

1. Introduction

RentNOC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and related services (the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, phone number, company name, and password.
• Property data: property addresses, unit details, listing descriptions, photos, and pricing.
• Tenant information: tenant names, contact details, lease terms, payment history, and screening data.
• Owner information: owner names, contact details, bank account information for disbursements.
• Financial data: payment methods, transaction history, and invoices (payment processing handled by Stripe).
• Communications: messages, support tickets, and feedback you submit to us.

2.2 Information Collected Automatically

• Usage data: pages visited, features used, session duration, and click patterns.
• Device data: IP address, browser type, operating system, and device identifiers.
• Cookies: session cookies, preference cookies, and analytics cookies. See Section 8 for details.

2.3 Information from Third Parties

• Booking and availability data from connected channels (Airbnb, VRBO, Booking.com, Expedia).
• Calendar data from Google Calendar integrations.
• Payment and identity verification data from Stripe.

3. How We Use Your Information

• Provide, operate, and maintain the Service.
• Process payments and send financial statements.
• Sync property listings and bookings with third-party channels.
• Send transactional emails (receipts, lease reminders, booking confirmations).
• Respond to support requests and communications.
• Analyze usage to improve the Service and develop new features.
• Detect, prevent, and investigate fraud or security incidents.
• Comply with legal obligations.
• Send product updates and marketing communications (you may opt out at any time).

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

• Service providers: third-party vendors who assist in operating the Service (e.g., Stripe for payments, AWS for hosting, SendGrid for email).
• Channel partners: booking platforms you connect (Airbnb, VRBO, etc.) receive property and availability data as required to fulfill the integration.
• Legal compliance: we may disclose information when required by law, court order, or governmental authority.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• With your consent: for any other purpose with your explicit agreement.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time. We may retain certain data for up to 7 years for legal, tax, and compliance purposes, or as required by applicable law.

6. Data Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and enable two-factor authentication.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data, subject to legal retention requirements.
• Portability: request an export of your data in a machine-readable format.
• Opt-out: unsubscribe from marketing emails at any time via the unsubscribe link.
• Restriction: request that we restrict processing of your data in certain circumstances.

To exercise any of these rights, contact us at privacy@rentnoc.com.

8. Cookies

We use cookies and similar tracking technologies to operate and improve the Service. Types of cookies we use:

• Essential cookies: required for the Service to function (authentication, session management).
• Analytics cookies: help us understand how the Service is used (e.g., page views, feature usage).
• Preference cookies: remember your settings and preferences.

You can control cookies through your browser settings. Disabling essential cookies may prevent the Service from functioning correctly.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

10. International Transfers

RentNOC operates in the United States. If you access the Service from outside the US, your data will be transferred to and processed in the United States. By using the Service, you consent to this transfer. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of any sale of personal information. We do not sell personal information. To exercise your rights, contact privacy@rentnoc.com.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or by posting a notice in the Service. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, requests, or concerns: